Guaranteed Service Standards

Fitch | Taylor | Johnson was founded on the principle of ensuring that each client under our management will receive exemplary standards of service.

We work closely with concierges and site teams to deliver an unrivalled experience from the moment our clients enter the property.
Our clients have come to depend upon our reliability, knowing that we are always on hand to provide expert assistance 24 hours per day, 7 days a week.
We aspire to nothing short of excellence and as part of this working ethos, we guarantee a proactive management service in addition to:
• Courteous, professional and discreet conduct
• Non-disclosure agreements with high profile clientele
• Calls answered within 4 rings, if your property manager is unavailable they will return your call within one hour (during office hours)
• E-mails responded to the same working day
• Letters / correspondence responded to within 2 working days
• Weekly property inspections
• Quarterly client meetings
• Quarterly financial reports
• End of Year financial reports
• LPE1 packs provided within 2 business days
• New owner Welcome Packs
• Honesty and integrity